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Teesside University Selects UniQuest to Improve Support for International Applicants

UniQuest has been selected by Teesside University to provide an international student enquiry management and offer conversion service.

Teesside University recruits students from across the world and ranks top in the UK for overall international student satisfaction*.  The university wanted a responsive service to help it engage prospective students; increase conversion rates; and hit quality and diversity targets. It selected UniQuest, after a competitive process.

Dr Aulay Mackenzie, pro vice-chancellor (partnerships) commented, “At Teesside University we have an ambition to offer excellent, sector-leading, student support. Among other successes, the university won the ‘University of the Year Award 2015’** for student retention. To improve our support for, and relationship with, international applicants we wanted a highly responsive customer-focused partner with state-of-the-art digital lead management tools. The team at UniQuest clearly shares our understanding and vision. We are delighted to be working with them.”

UniQuest captures each student’s journey – from digital lead source to application and enrolment. It will help the university nurture prospective students and manage relevant conversion activities from the point an enquiry is made and until a study decision is reached.

Dynamic workflows and content management systems will make sure the right messages and interventions reach the right prospective students at the right time and in the right way. The university will be able to capture the data it wants, and use it to inform targeted, multi-channel marketing campaigns. It will be able to monitor return on marketing investment and adapt campaigns to build upon proven success.

The service is underpinned by the UniQuest platform, built with leading technology and delivering the flexibility and scalability to support the university’s needs both now and in the future.

Rachel Fletcher, co-founder of UniQuest said,  “Real-time management information from the UniQuest platform will provide Teesside University with insight into the prospective student body and its decision-making behavior – helping it predict future enrolment activity and inform strategy.”

The university will work with UniQuest to ensure the service is in place in time to support its January and September 2015 intakes, with the service live by the end of October 2014.

Natalie Letcher, co-founder of UniQuest said, “We are thrilled to be working in partnership with Teesside University – to improve efficiency and free up time for its teams to focus on the activities that mean most to international applicants. We will work with the university to build its position as a market leader in student engagement and help it take advantage of evolving global, digital communication channels.”


* International Student Barometer 2013, autumn wave
** The Times and Sunday Times Good University Guide Award 2015