At UniQuest we love a birthday and this year we’re especially excited to celebrate that our UQ hub in Manila has turned one!
Last April, we opened our Asia Pacific regional hub in Manila to meet increased demand from prospective international students for real-time support. In partnership with our UK-based team, we achieve conversion continuity. Together, our teams in Manila and the UK deliver follow-the-sun support across all channels at all times for the hundreds of thousands of prospective students we support on behalf of our university partners each year. In its first year alone, the Manila team has managed more than 110,000 communications with prospective international students across phone, email and instant messaging platforms.
These conversations with prospective students, undertaken when they choose to engage, have positively impacted the results that the UniQuest student conversion service has on our university partners’ recruitment goals. UQ partners who began to benefit from the Manila hub upon its opening in April 2018 experienced an average of roughly 50% growth in direct communications with students. This extended reach, alongside additional service developments, helped UniQuest achieve increased conversion rates to enrolment for all its partners in 2018.
“As we grow globally, we’re committed to sustaining the exceptional level of service our partners have always known and loved. We continue to invest in ongoing training, quality assurance and talent management to make sure we achieve this, and we are thrilled with the tremendous work our Manila team has done and continues to do for our partners and their prospective students.” Rachel Fletcher, Co-founder and CEO
When Daniel Perez, a tenured member of UniQuest’s client services team, relocated to Manila to develop the hub to the same high standards as our UK operation, he was starting with a team of six. Since then, the Manila hub has grown to 20 fantastic team members, and counting, who work closely with our UK team to deliver excellent support to students and drive the best results for our partners. The team regularly receives brilliant student feedback like “Very pleased to have spoken with you. I was moved by your excellent customer service” and “Great service indeed”. Complementing UniQuest’s student journey expertise and proven engagement model, is the team’s genuine passion for helping students.
Sigrid, a Student Enrolment Adviser since last April, commented:
“Being an Enrolment Adviser is the most fulfilling job I’ve ever had in my entire career. I get to speak with people from all cultures, of all ages. I am very happy with our results and hope that UniQuest grows bigger here in the Philippines!”
Maria, another Student Enrolment Adviser who has been with the Manila hub since it opened, said:
“I am really thankful to be a part of UniQuest because of the support from my team here and my colleagues in the UK. I continuously love what I am doing and the opportunity to share what I learn with my teammates, especially the new ones. It has been a great journey and I am looking forward to more success we can attain as a team for the company.”
The UQ teams in the UK and US wish Team Manila a very happy one-year anniversary and look forward to many more years of success!
If you’re interested in learning more about UniQuest or have any questions about our latest developments, don’t hesitate to contact us.