2021 Enquiry Experience Tracker Results

See how the UK sector measures up to student enquiry demand

The Enquiry Experience Tracker is the only research programme that helps UK universities assess the quality of the student enquiry experience they deliver against sector benchmarks.

Together with Edified, we mystery shopped 53 UK universities from six student personas representing home and international enquirers across study levels.

Watch the webinar to learn:

• Sector benchmarks in key areas including responsiveness, communication quality, enquiry channel offering, follow-up communication.
• What good student enquiry management looks like, informed by insights from the 1.2M student journeys UniQuest has managed on behalf of universities.
• Tactics to deliver a more competitive experience.