We’re supporting our university partners through these uncertain times, maintaining the very best communications with students underpinned by proven engagement strategies and robust technology.
Contact us to find out how we can support your student recruitment and retention operations.
Scale Student Support
Provide consistent support for every student whether students are on campus or online. Our student support and success service empowers you with the right tech, insights and expert team to immediately triage increasing student demand and help every student reach their potential.
Meet student need in days
We implement our service in just days, so you can get on top of the unprecedented student demand you’re facing this week.
On your behalf, UQ Student Advisers respond to student questions 24/7 or on an out-of-hours schedule based on your requirements. Students gain support when they need it via any communication channel they prefer like WhatsApp, live chat, email, phone and video conference. UQ Student Advisers either resolve issues on-the-spot or signpost students to the most relevant resources and university specialists across professional and support services.
No more enquiry backlogs
Regular, proactive engagement
In addition to managing inbound requests, UniQuest consistently checks-in with students on their preferred communication channels via data-driven engagement journeys that deliver right-fit, right-time interventions to encourage progression.
Reduced student attrition
Student success insights
UQ Student Advisers track every interaction with students in the UQ Platform to ensure every conversation is highly relevant. Trends in student feedback and student challenges are reported weekly to inform your broader student experience and student success strategies.
Up-to-date student experience insight
‘I really appreciate the university ringing me up. When I lost focus it was helpful to have them come to me as I feel that I would not have taken the necessary steps to progress myself.’
Student, Creative Writing/English Lit
Our 4-week service packages are tailored to meet your specific needs. We’re here to support all student cohorts or focus on segments like students in isolation, full online-learners or international students.