Like universities across the country, the University of Roehampton struggled to get its at-risk students to take advantage of the University’s support services. Dr. Stephen Driver, Roehampton’s Deputy Provost Learning and Teaching, found that at-risk students are harder to reach; they’re disengaged. ‘They need to be chased and they need real conversation. If we can’t re-engage quickly, they drop out.’
With 832 at-risk students identified over the summer of 2016, Dr. Driver’s biggest strategic challenge was reaching at-risk students in the right way in time to make an impact on their success at the University. To scale interventions quickly, Roehampton partnered with UniQuest to fully manage their at-risk student engagement.