Work With Us

‘Quality is never an accident; it is always the result of intelligent effort’.

If you believe this is true, then we’d like to talk to you!

We’re a startup helping universities engage students better. We’re always on the lookout for energetic and bright individuals to join our team.

We’re looking for a range of experienced professionals with a track record in customer service, student recruitment, digital marketing, CRM and analysis. A knowledge of the higher education sector is desirable, but not essential. Fluency in more than one language is required for some of our roles.

Please check out the job descriptions for more information.

Uni-Quest, Ltd is an Equal Opportunities employer.

Current Opportunities

Enrolment Advisers & Assistants

We hire for attitude and focus, then train you up. We’re growing and looking for a number of Enrolment Advisers and Assistants — on permanent and short-term/temp contracts — to deliver excellent service to our university clients.

You’ll be on the front-line managing engagement with prospective students who want to study at a UK university, while also anticipating and responding to the needs of your university client.

Good isn’t good enough: we want to be excellent in everything we do and every student and client interaction – if you hold yourself to this same standard then we’d love to hear from you.

Of course, successful applicants will have excellent written and verbal communication skills, be proactive, have a great attitude, and be technically competent.

Some experience of sales, customer service and/or the university environment is required. If you speak another language fluently that is a bonus (particularly Arabic, Cantonese or Mandarin).

To find out more, email a bit about yourself to info@uni-quest.co.uk

Email Marketing Executive

The main function of this role is the creation and deployment of intelligent and impactful email marketing campaigns for specific partners across the UniQuest group. The Email Marketing Executive will ensure that digital student communication journeys are continuously evaluated and optimised to ensure that our partners are confidently placed at the forefront of email marketing developments.

UniQuest engages students through a comprehensive multi-channel communication strategy. Intelligent and innovative email marketing forms an important strand of this strategy and enables our partners to deliver proactive and insightful conversion journeys informed by insights. The Email Marketing Executive is at the heart of this.

The Email Marketing Executive ensures that the emails created are built upon the most effective templates. They build and optimise effective email marketing communications for our clients, improving conversion rates and ensuring that the partners reach their full potential and prospective students are engaged with successfully.

This role works closely with colleagues both in Marketing and Insights and the wider UniQuest team to deliver strategic insights. The team is proactive, insight-driven and expert-led.

As a member of the Marketing and Insights Team you will demonstrate:

  • Strong customer service skills and stakeholder liaison skills
  • Proactivity in delivery
  • Strong ability to manage multiple priorities and deadlines
  • Skills of working in a cross-functional team
  • Creativity
  • An understanding of the importance of insights and transparency

Key Responsibilities:

  • Set up, build, test and deploy email communications using the email marketing software under the guidance of the Email Marketing Portfolio Manager.
  • Undertake QA checks and assessments on all outputs.
  • Create strong relationships with relevant stakeholders in UniQuest and in the partner institutions.
  • Where appropriate, undertake A/B testing to ensure the highest levels of engagement with the email target audience.
  • Use metrics to report engagement and conversion rates both internally and to the partners.
  • Use conversion metrics with the Email Portfolio Manager to drive innovation and improvement in email performance.
  • Work with the Email Marketing Portfolio Manager to ensure that UniQuest data is used effectively to inform partner marketing strategies and content creation.

If this sounds like the right fit for you, please send your CV to  info@uni-quest.co.uk.

Client Relationship Manager

This role is focused on delivering an excellent and unparalleled service – consistently – to your partner university. This means leading account development, exceeding the client’s expectations and providing exceptional service while delivering conversion, enrolment and internal revenue targets. You will achieve this by building, deploying and managing effective student recruitment processes, line managing the student-facing team, working with other internal teams to inform day-to-day activities and priorities, and identifying areas for broader service utilisation and additional revenue opportunities.

We value intelligent effort. To be a member of the UniQuest Team you’re amazing at

  • communication – all kinds and all directions (managing various stakeholders)
  • solving problems
  • working independently to a high quality
  • prioritising intelligently
  • focusing operationally, while thinking strategically (scalability, resilience, effectiveness)

Key accountabilities

  • Lead account development to proactively direct client engagement, client satisfaction and enrolment outcomes
  • Develop and maintain account plans to monitor objectives, resourcing, risk factors, client satisfaction, progress and service utilisation – ultimately ensuring we have a 360 view of each account
  • Ensure all internal processes are organised and adhered to, to deliver consistent, excellent client service
  • Maintain strong client and stakeholder awareness and understand risks in terms of delivering against enrolment and revenue objectives
  • Operationalise and connect innovations and good practice around the business to benefit your client
  • Work alongside other internal stakeholders to strategically grow partnerships, relationships and business opportunities, proactively identifying opportunities to extend the partnerships
  • Act as escalation and resolution point relating to clients’ operational issues
  • Understand client contractual obligations and escalate any potential divergence from this, so others in the business can help with a resolution
  • Line manage student-facing staff and ensure their partner knowledge enables the highest quality interactions with prospective students
  • Align the team resourcing, training and engagement with achievement of enrolment and revenue goals
  • Work with QATM to understand quality and KPI outputs and performance manage staff where appropriate

If this sounds like the right fit for you, please send your CV to info@uni-quest.co.uk.