Work With Us

‘Quality is never an accident; it is always the result of intelligent effort’.

If you believe this is true, then we’d like to talk to you!

We’re a startup helping universities engage students better. We’re always on the lookout for energetic and bright individuals to join our team.

We’re looking for a range of experienced professionals with a track record in customer service, student recruitment, digital marketing, CRM and analysis. A knowledge of the higher education sector is desirable, but not essential. Fluency in more than one language is required for some of our roles.

Please check out the job descriptions for more information.

Uni-Quest, Ltd is an Equal Opportunities employer.

Current Opportunities

Enrolment Advisers & Assistants

We hire for attitude and focus, then train you up. We’re growing and looking for a number of Enrolment Advisers and Assistants — on permanent and short-term/temp contracts — to deliver excellent service to our university clients.

You’ll be on the front-line managing engagement with prospective students who want to study at a UK university, while also anticipating and responding to the needs of your university client.

Good isn’t good enough: we want to be excellent in everything we do and every student and client interaction – if you hold yourself to this same standard then we’d love to hear from you.

Of course, successful applicants will have excellent written and verbal communication skills, be proactive, have a great attitude, and be technically competent.

Some experience of sales, customer service and/or the university environment is required. If you speak another language fluently that is a bonus (particularly Arabic, Cantonese or Mandarin).

To find out more, email a bit about yourself to info@uni-quest.co.uk

Client Relationship Manager

We’re a young business helping UK universities recruit students better, and we’re looking for an energetic and bright individual to join our team.

The primary accountabilities in this role are:

  • to build, deploy and manage effective student recruitment processes
  • to lead account management, exceeding client expectations and providing exceptional service while delivering conversion, enrolment and internal revenue targets
  • to identify areas for service expansion and additional revenue opportunities
  • to develop a high performing team

Key Responsibilities:

  • Oversee the team’s output in qualitative and quantitative terms, in relation to all student communications, provide regular feedback, training and coaching to improve performance
  • Work collaboratively with the client/s to develop innovative multi-channel recruitment tracks and inform their internal marketing and recruitment strategies
  • Exceed expectations set out by key performance indicators, quality standards and Service Level Agreement/s
  • Collect and monitor market intelligence, feeding relevant information regularly back to the client/s
  • Identify and raise potential operational issues, ensuring their timely resolution
  • Develop ownership of the client/s relationship, maintaining client communication in a proactive, positive and constructive manner
  • Problem-solve issues and see them through to a conclusion that exceeds expectations
  • Manage recruitment and on-boarding of new direct reports including training and ongoing performance management and development
  • Work towards established targets and produce management reports on agreed tracking metrics
  • Travel as required

Essential skills:

  • Account management experience (ideally within the education sector)
  • Line management experience
  • High level customer service experience
  • Extensive IT skills
  • Experience of using a CRM tool

Desirable skills:

  • Knowledge of the international and higher education market
  • Experience of working with or within universities

Personal Skills Required:

  • Supportive, collaborative and nurturing
  • High personal standards of achievement
  • Honest and conscientious
  • A positive and professional attitude
  • Excellent communication, interpersonal and organisational skills
  • Energetic and determined
  • Customer-service oriented

It is the policy of this organisation to provide equal opportunities for all employees and trainees. The company will also take every action possible to avoid direct and indirect discrimination on the grounds of sex, sexual orientation, race, ethnic origin, religion and belief, disability, or age.

Please note that due to the large number of applications we receive, we will only contact applicants who are selected for an interview

If you’re interested in the role, please email your CV to info@uni-quest.co.uk.

Email Marketing Manager

We’re a growing business helping UK universities recruit students better and we’re looking for an energetic and bright individual to join our team.

As the Email Marketing Manager, you and your team will be building and optimising effective email marketing communications for our university clients – improving conversion rates and ensuring that the universities are marketed to their full potential and prospective students are engaged with successfully. You will be responsible for implementation, testing (including quality assurance), deployment and reporting.

With the opportunity to work autonomously and collaboratively, you will be confident and excel at articulating your ideas to both technical and non-technical audiences.

Successful applicants will be looking to shape the company’s approach to marketing automation, looking for constant improvements to current processes based on robust data and analytics, both internally and for our clients. You will be expected to drive efficiency within our business, maximising economies of scale as our client base continues to grow.

You will work to improve open and click through rates using performance data and analytics. You will report on and analyse the email campaigns both for individual clients, and across clients, identifying areas for improvement as well as optimise email communications by creating a test and learn environment, with a focus on increasing engagement and conversion metrics

We’re looking for bright, positive and curious individuals who are willing to go the extra mile and delight our clients.

It is the policy of this organisation to provide equal opportunities for all employees and trainees. The company will also take every action possible to avoid direct and indirect discrimination on the grounds of sex, sexual orientation, race, ethnic origin, religion and belief, disability or age.

Key Responsibilities:
• Own and develop the strategy of the email marketing team
• Support the execution of the product roadmap in relation to email marketing
• On-board, run email marketing discovery and ensure timely implementation for new clients
• Own the schedule for regular reviews with UQ existing clients and ensure effective delivery of changes recommended
• Ensure QA is rigorous within the email marketing team
• Set up, build and deploy email communications using our email marketing software, within agreed parameters and deadlines
• Report on key metrics of individual communications, as well as across campaigns
• Analyse conversion rates and identify areas for improvement

Key Skills:
• University degree and email marketing experience
• Strong customer service skills and stakeholder liaison skills
• Strong ability to manage multiple priorities and deadlines
• Experience with email design, HTML and CSS
• Experience with email marketing automation software, Pardot preferred
• Excellent written and verbal communication skills
• Data driven and experience of using MS Excel
• Inquisitive, proactive and solution focused
• Ability to prioritise and escalate issues
• Experience with agile delivery methods

If you’re interested in the role, please share your CV with Dan Collis via dan@uni-quest.co.uk.