Work With Us

‘Quality is never an accident; it is always the result of intelligent effort’.

If you believe this is true, then we’d like to talk to you!

We’re a young company helping universities engage students better. We’re always on the lookout for energetic and bright individuals to join our team.

If you’re interested in opportunities to join the UQ team, please contact us at info@uni-quest.co.uk.

Uni-Quest Ltd is an Equal Opportunities employer.

Student Enrolment Adviser

We are often looking for brilliant Student Enrolment Advisers to join our team, as we start working with new partners or expand our teams on a regular basis. At times, these roles are permanent but we also often have a requirement for short term contracts. If this is a role that would be of interest to you, please send across your CV and relevant information to Gillian at gillian@uni-quest.co.uk!

Role description:
The primary accountability in this role is to engage students via telephone, email, live chat and social media channels to assist in their decision-making process to choose a partner university and ultimately, via targeted and personal communications, enrol. You will need to be super-confident on the phone as you will be speaking to prospective students (and sometimes their parents!). You will often be the first point of contact for people making a very big decision in where they want to study, so it is imperative you approach each communication with enthusiasm and passion, as this is what will stay with the student when deciding between their options. We will give you in-depth system and university specific training, but it will be your personality that makes the difference.

We value intelligent effort. To be an effective team member at UniQuest you’re amazing at

  • communication – all kinds and all directions
  • solving problems
  • working independently to a high quality
  • prioritising intelligently

Key accountabilities

  • Make targeted outbound calls to prospective students to maximise applications, confirmations and ultimately enrolments
  • Respond to student enquiries and assisting students primarily via telephone, email and live-chat
  • Adhere to pre-agreed service level commitments
  • Maintain data integrity protocols, ensuring it is consistently and accurately recorded
  • Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business

Essential skills

  • Confident and professional telephone manner
  • Superb communication skills including an excellent standard of spoken and written English
  •  A positive, can-do attitude and high level of initiative
  • Ability to perform well under pressure and multi-task
  • Experience of working in a proactive, rather than reactive manner
  • Experience of using Excel and Word
  • Excellent time management and ability to meet established deadline
  •  Ability to maintain focus and perspective at all times
  • Supportive and collaborative
  • High personal standards of achievement
  • Honest and conscientious
  • A positive and professional attitude
  • Energetic and determined
  • Sales and customer-service oriented

To apply, please send your CV to gillian@uni-quest.co.uk.

Strategic Partner Manager

UniQuest is looking for a driven individual who has experience in the Higher Education sector with specific skills in partner management. The Strategic Partner Manager will develop and maintain partner relationships and design strategies which allow partnerships to thrive. Alongside strengthening existing partnerships, the role will identify opportunities for new partnerships through the development and execution of plans for strategic growth.

The successful candidate will be experienced at managing relationships of all levels within an educational setting. The Strategic Partner Manager will understand the needs of the sector and how UniQuest can continue lead in delivery of student engagement and conversion.

We value intelligent effort. To be a member of the UniQuest Team you’re amazing at:

  • Communication – all kinds and all directions (managing various stakeholders)
  • Problem solving
  • Proactiveness and responsiveness
  • Attention to detail whilst still recognising the big picture
  • Working on your own initiative and foresee and mitigate potential problems
  • Being a team player and team leader
  • Being adaptable to change and inspiring others
  • Being assertive with the ability to “command the ear of the listener”
  • Working under pressure and to do what it takes to meet deadlines
  • Being results driven with a hands-on creative outside the box approach applied

Competences / Qualifications
Extensive experience within a university recruitment setting – Home recruitment experience is desirable for this post, but International will also be considered.

Specific duties

  • To lead on strategy and engagement for UK Home recruiting partners, including engaging with senior level stakeholders within partner institutions
  • Manage relationships with partners and companies to build the brand and the business
  • Champion and manage new projects to create stronger partnerships and ensure that UniQuest continues to delight its partners and meet the future needs of the sector
  • Build the organisational network through your sector contacts and liaise with sector bodies
  •  Analyse, report on and present partner initiatives, forecast for strategic changes and report on key metrics
  •  To support on strategy and engagement of UK International partners

To apply, please send your CV to gillian@uni-quest.co.uk.

Head of Business Intelligence and Insight

UniQuest is looking for a commercially focused, insight-driven, and highly skilled business intelligence professional. This role will lead our insight-led data journey and team by collaborating effectively with our stakeholders to shape a centralised function. This will be the single point of truth for data in the business; for us, our customers and for the sector.

The Head of Business Intelligence & Data Insight is tasked with shaping and delivering a business intelligence and insight-led analytics strategy, through a mix of internal team and external resource.

You will be an experienced leader, or currently managing a team and ready to take the step up to a leadership role.

Based from home, there will also be some requirement for face-to-face meetings in London and around the UK occasionally.

Key attributes for this role, you will

  • Build a strong reputation for insight-driven and deliverable plans, actions and processes to inform confident decision making
  • Have a strong commercially astute approach, focusing on value to the business, to our university customers and to the students we support
  • Be experienced at managing multiple internal and external stakeholder needs, fostering positive relationships, and ensuring data accuracy and quality
  • Be able to communicate complex ideas and concepts effectively and in a way that is easy to understand
  • Understand strategic, operational and tactical business intelligence and data insight needs
  • Be a creative and collaborative problem solver

UniQuest

This is an exciting time to join UniQuest. Founded in 2013, we are a tech-enabled conversion engine offering intelligent student engagement services to universities.

We drive growth and retention throughout the student journey pipeline from first interest through to enrolment, via direct proactive and responsive engagement. We engage, reengage and in doing so enable a personalised relationship with prospective students at scale.

Based in the UK, UniQuest is a multinational operation experiencing significant growth and currently employing over 110 people. We work with university partners in the UK, US and Europe and the business supports the student journey for an even mix of domestic and international, bringing a fascinating and diverse mix of markets, segments, influencers and influences.

This role

The business intelligence and data insight team are responsible for the creation of a watertight business intelligence infrastructure, using the various data points and sources to make sure they work together and ultimately report via dashboards.

By taking a consultative and collaborative approach this role will seek to understand where we are now, where we need to be, and then create and deliver a data insight plan to get there. We have a whole company vision and we need everybody to come along as part of this journey and this role will be involved in the design and measurement of KPIs and forecasting to drive efficient growth.

Your KPIs will include meaningful business impact, as well as delivery of key tasks and reporting. You will have a strong eye for both the bigger picture and the detail, and the ability to spot inconsistencies and errors and seek solutions to addressing them.

As well as leading the team, this is a hands-on role, so you must have strong analyst skills and experience. It will utilise large volumes of data from disparate sources from which you will be confident creating actionable insights. You will identify both opportunities and risks to the business as a whole and specific functions, and for our university customers.

We want to understand where data integration can be seamless, but also where it can’t be. Where automation is possible to maximise efficiency and timeliness of reports. We have open minds and our key focus is making sure that time and effort is used well and pragmatically.

Through data insight and working closely with colleagues and stakeholders, this role will identify opportunities to offer thought leadership to the sector, devise new products and platform developments.

You will explore new opportunities to work with partner and sector data, using aggregated and anonymised datasets. The goal is to establish meaningful benchmarking and enrich propensity modelling using the wealth of data we have about recruitment and different types of institution.

The data we have and what we do with it

The requirement for direct live contact between students and universities, both inbound and outbound, continues to increase and the channels where we capture data include telephone, online chat, email, events etc. This is used together with the data provided in-cycle by our university partners. We also have huge amounts of text-based data with significant potential in terms of sentiment analysis.

Our relationships with students throughout their journey is managed through Salesforce. The business intelligence and data insight team do not own this and will work collaboratively with the relevant teams to ensure data quality and compatibility throughout the student journey with a range of other data sources.

Operational data sits with the Technical Solutions team who manage integrations into our platform and this role will work closely with them to make sure the data outputs of these integrations are incorporated into our central data warehouse, positively impacting our ability to drive data insights.

We use a range of systems to manage and manipulate and combine data including SQL pipelines, Airflow and Stitch extractors, BitBucket and Tableau amongst others.

For our clients we offer a comprehensive suite of reports, from real-time dashboards to regularly-produced analysis and recommendations. You will enable even more efficient real-time pipeline management, monitoring contracted and forecast conversions and enrolments for our clients, and establishing intervention points and improvements.

Person specification

We are looking for someone who has experience managing a team of any size, who wishes to move into a leadership role at UniQuest.

Knowledge, skills and experience

Essential:

  • Strong data and database skills, specifically SQL and the engineering of analytics processes
  • Experienced in analytics utilising a range of disparate data sources (internal, third party sources and external client data)
  • Experienced at extracting and cleaning data and creating insight led BI reports in dashboards, ideally Tableau Essential
  • Line management experience
  • Experience of managing multiple stakeholder needs and making business critical recommendations
  • Experience interpreting and communicating business intelligence and data insight effectively at all levels
  • Experience working with Salesforce, or other CRM systems in higher education

Desirable:
Experience working with student recruitment and admissions data in the higher education sector

To apply, please send your CV to gillian@uni-quest.co.uk.