Student Advisors, Full-time, Fixed Term Contract, Remote working
Salary £20,000 – £24,000 PA, including base salary and incentive scheme
At UniQuest we truly believe that our people help us to deliver the passion, intelligence and commitment required to meet our university partner’s needs.
We are a global business, partnering with leading higher educational establishments to provide specialist support with higher education student enrolment and retention. We have engaged over 1.2 million students with 25 million communications and supported 110,000 enrolments across the UK and USA. Believing that student enrolment and success are fuelled by personal interactions, our partnerships enable us to deliver personal, omni-channel student engagement journeys at scale along with delivering a professional, fair and efficient applicant experience to prospective students.
About the job
We are looking for brilliant Student Advisors to join our team, as we start working with new partners or expand our teams on a regular basis. Acting as an extension of your university partners’ teams, we provide a number of services including the support of a prospective student’s application process and making decisions about their enrolment, supporting the admissions process or engaging with current students already attending one of your university partners. You may be engaging with students over email or live chat or through inbound or outbound calls, ensuring they feel well supported and are receiving the answers to the questions they need in regarding their education. At UniQuest, whether you join as an Enrolment Advisor, Outreach Advisor or Admissions Advisor, you will have the opportunity to make a real impact on a student’s university experience in the UK.
We value intelligent effort. To be an effective team member, you will demonstrate:
- communication – all kinds and all directions
- solving problems
- working independently to a high quality
- prioritising intelligently
What else are we looking for in our Student Advisors?
Our most successful Student Advisors are super confident and professional on the phone, enthusiastic and passionate about the student experience. You will have excellent communication skills, attention to detail, the ability to remain calm under pressure and have a real desire to make a difference! You will be customer focused, supportive and collaborative.
What will you get in return?
Our people are important to us. At UniQuest, you can expect to join an agile and rapidly growing company, working with a team of welcoming professionals, passionate about our partners and the student experience. UniQuest is currently a remote working business – we offer employees the opportunity to enjoy the benefits of working from home while also being a part of supportive teams, connecting through technology like MS Teams.
In most cases, we offer fixed term contracts initially as new projects arise within the business however, we would always look to extend or offer permanent roles where possible. Many of our Student Advisors have gone to experience a variety of different projects internally, have taken on permanent roles or progressed within the company to new roles and departments. This a role that offers a lot of opportunity for growth within a rapidly expanding organisation.
We pride ourselves in recognising and rewarding our brilliant staff. We think differently about how we work, empowering our people, supporting and encouraging them to develop within their roles and beyond. Our employee reward package includes a competitive salary, enhanced annual leave, wellness support via WorkSpa, flexible working and regular company events throughout the year – even during Covid we found a way to get together as a team! We are committed to equal opportunities, encouraging applications from candidates from diverse backgrounds.
If this sounds like the opportunity for you, please get in touch firstname.lastname@example.org